Instructions for
Submitting an Issue to Pinole Code Enforcement
Step 1: Enter in the issue and issue location.
A. Select an Issue Type. You will be presented with a brief
list of general categories of issues. Select one.
B. Type in a description of the issue in the “Issue
Description” field. Note: once you submit your issue you’ll be provided with
an opportunity to upload any photographs or other attachments on a subsequent
page.
C. Enter in the address where the issue is and press
“Search”. A dropdown field will appear under “select address below”. Use the
dropdown to select the correct address. Failure to provide the address of
complaint may result in no response by Code Enforcement.
Step 2: Enter in your contact information, so that we
can update you on the status of the issue.
A. Enter your Name, Phone, Email, and optionally, your
address. If you would like to receive an email confirmation of your issue
submission, you need to include your contact information. All complainant
information is confidential and never released to the public unless compelled
to in court. Note: You may choose to remain anonymous. If you choose to
remain anonymous you will not receive an email confirmation with your Issue
Number.
B. Click “Submit”
Step 3: Receive your Issue Number and submit any
attachments/photographs.
A. The page will refresh after you click “submit”. Under the
instructions you will see “Your Issue has been submitted. Issue Number is:
______” If you chose to not provide contact information and remained anonymous,
please write down your Issue Number in order to check on the status of the
case in the future. If you haven’t provided contact information, once you
navigate away from this page, it will be challenging for us to update you on
the case.
B. You will see “Step 2: Add Attachments/Upload Pictures (if
any)
C. Click the “select” button next to Filename and navigate
to your attachment(s)
D. Add a short description of the attachment in the prompt
space.
E. Click “upload”
Step 4: Code Enforcement staff will respond to the
issue by opening a code case and conducting an investigation within 2-3
business days / 24-72 hours.